Order Cancellation by Customer
Customers may request to cancel an order before it has been processed or dispatched for shipment.
To request a cancellation, please contact our customer support as soon as possible through the contact details provided on our website and include your order number.
Once an order has been packed, processed, or handed over to the courier, it generally cannot be cancelled.
Cash on Delivery (COD) Orders
Customers are requested to place Cash on Delivery (COD) orders only if they intend to receive the shipment.
Repeated cancellation or refusal of COD orders without a valid reason may result in restrictions on future Cash on Delivery purchases or require prepaid payment for future orders.
Prepaid Orders
If a prepaid order is cancelled before shipment, the payment will be refunded using the original payment method or another mutually agreed method, subject to applicable banking or payment processing timelines.
If the order has already been dispatched, cancellation requests cannot be accepted. Customers may instead follow our Return & Refund Policy after receiving the order, where applicable.
Order Cancellation by the Store
We reserve the right to cancel any order under circumstances including, but not limited to:
- Product is out of stock.
- Pricing or product information contains an obvious error.
- Payment cannot be verified or is unsuccessful.
- Incorrect or incomplete customer information is provided.
- The delivery address is outside our serviceable area.
- The order appears to be fraudulent or unauthorized.
- Circumstances beyond our reasonable control prevent order fulfillment.
If a prepaid order is cancelled by us, any eligible payment received will be refunded in accordance with our refund procedures.
Changes to Orders
Customers may request changes to an order, such as updating the delivery address or modifying products, before the order has been processed.
While we will make reasonable efforts to accommodate such requests, we cannot guarantee changes once order processing has begun.
Refund Processing
Approved refunds for cancelled prepaid orders will be processed as soon as reasonably possible. The time required for the refunded amount to appear in the customer’s account may vary depending on the bank or payment service provider.
Shipping charges, transaction fees, or other non-refundable costs may be deducted where permitted by applicable law or where the service has already been provided.
Abuse of Cancellation Policy
We reserve the right to refuse service, cancel future orders, or limit available payment methods if we reasonably believe that cancellation privileges are being abused, including repeated unjustified cancellations, refusal of deliveries, or fraudulent activity.
Contact Us
If you need to cancel an order or have any questions regarding this policy, please contact our customer support promptly using the contact information available on our website. We will make every reasonable effort to assist you.
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