Shipping Coverage
We currently deliver products across Pakistan through trusted courier partners. Delivery is available to most cities, towns, and serviceable areas.
Order Processing
- Orders are processed within 1–2 business days after order confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During promotional campaigns, holidays, or peak shopping seasons, processing times may be slightly longer.
Delivery Time
Estimated delivery times are:
- Major Cities: 2–4 business days
- Other Cities & Towns: 3–6 business days
- Remote Areas: 5–8 business days
Actual delivery times may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.
Shipping Charges
Shipping charges are displayed during checkout before payment is completed.
We may occasionally offer free shipping on selected products, order values, or promotional campaigns. Any such offers will be clearly communicated on our website.
Order Tracking
Once your order has been shipped, you will receive tracking information via SMS, email, or WhatsApp (where available), allowing you to monitor the delivery status.
Delivery Attempts
Our courier partners generally make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the parcel, the order may be returned to us.
Additional shipping charges may apply if the order needs to be re-dispatched.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information, including:
- Full name
- Complete delivery address
- City
- Contact number
We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.
Cash on Delivery (COD)
Cash on Delivery (COD) is available in most serviceable locations across Pakistan, subject to courier availability.
Customers are requested to keep the exact payment amount ready at the time of delivery whenever possible.
Inspection Before Payment
Where permitted by the courier service, customers may inspect the parcel packaging before accepting delivery. However, sealed product packaging should not be opened until payment has been completed unless the courier specifically allows otherwise.
Delayed Deliveries
While we strive to deliver orders within the estimated timeframes, delays may occur due to:
- Weather conditions
- Public holidays
- Political or security situations
- Natural disasters
- Courier operational issues
- High order volumes
We appreciate your patience and will assist in tracking delayed shipments.
Damaged or Missing Items
If your order arrives damaged or contains missing items, please contact our customer support within 48 hours of delivery.
However, return or refund will be issued in accordance to the terms and conditions described in our “RETURN & REFUND POLICY”.
Undeliverable Orders
Orders returned due to incorrect addresses, repeated failed delivery attempts, or refusal to accept delivery may be cancelled. Refunds, where applicable, will be processed in accordance with our Return & Refund Policy, after deducting any applicable shipping or handling charges.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support through the contact details provided on our website. We are committed to providing timely assistance and ensuring a smooth shopping experience.
